Shipping Policy

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Effective Date: October 1 2023

At Mahogany Memories, we understand that a smooth and reliable shipping process is essential to your shopping experience. Our shipping policy is designed to provide you with clear guidelines on how we handle orders, deliveries, and potential delays, especially during the busy holiday season. Please read this policy carefully to ensure a seamless shopping experience.

Order Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.
• During peak holiday seasons, please allow for additional processing time due to increased order volumes.

Shipping Methods:

• We offer various shipping methods to suit your needs, including standard, expedited, and express shipping options.
• You can select your preferred shipping method during the checkout process.
• Please note that shipping fees may vary depending on the selected method.

Estimated Delivery Times:

• Our estimated delivery times are based on standard shipping methods and do not account for potential delays during peak seasons.
• For more accurate delivery estimates, please refer to the shipping carrier's website and tracking information provided after your order is shipped.

Potential Delays During the Holiday Season:

• The holiday season can be a busy time for shipping carriers, and delays may occur due to increased package volumes, adverse weather conditions, and other unforeseen circumstances.
• To account for potential delays, we recommend placing holiday orders well in advance to ensure timely delivery.
• We strongly encourage you to track your package using the provided tracking number for real-time updates on its status.
• In the event of significant delays or issues, please contact our customer support team, and we will assist you in resolving the matter to the best of our ability.

Shipping Fees:

• Shipping fees are calculated based on the weight of your order, destination, and the selected shipping method.
• The shipping cost will be displayed during the checkout process for your review before completing the order.

International Shipping:

• We offer international shipping to select countries. Please review our international shipping policies for more information.

Shipping Confirmation and Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
• You can use this tracking number to monitor the progress of your package through the carrier's website.

Lost or Stolen Packages:

• In the rare event that your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to investigate the issue and provide a resolution.

Returns and Refunds:

• For information on returns and refunds, please refer to our Return Policy 

Contact Us:

• If you have any questions or concerns about your order, shipping, or any other related matter, please don't hesitate to contact our customer support team at support@mahogany-memories.com or (229) 261-9994.

We appreciate your business and are committed to providing you with a positive shopping experience. Thank you for choosing Mahogany Memories, and we look forward to serving you.

Note: This shipping policy is subject to change without notice. Please review it periodically for updates.